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What is Dee-Delivery?

The Office of the Consumer Protection Board (OCPB) has issued a notice regarding the regulation of cash-on-delivery (COD) services, effective October 3, 2023. This new measure, known as "Dee-Delivery," aims to protect consumers who order goods online but do not receive them as expected or who are charged for goods they did not order.

How Dee-Delivery Works

Under Dee-Delivery, delivery service providers that collect cash on delivery must:

• Include detailed information on the receipt, such as the sender's name and phone number, tracking number, item details, and the amount collected.
• Allow consumers to inspect goods before paying.
• Give consumers the right to refuse delivery or request a refund.
• Hold the collected funds for 5 days before transferring them to the seller, allowing consumers time to file a complaint if necessary.

Benefits and Considerations for Consumers, Sellers, and Delivery Service Providers

Dee-Delivery provides several benefits but also considerations, including:

In Summary

Dee-Delivery is a law designed to protect consumers who make online purchases. Previously, there were no specific laws to protect consumers who encountered issues with cash-on-delivery orders. This new law requires delivery services to hold onto the cash collected for a certain period. If there are any problems with the product, consumers can receive refunds more quickly. However, this law also introduces considerations for various parties involved, such as online stores, sellers, delivery services, and even consumers themselves. All parties will need to study the law and adjust their business processes accordingly.

For more information, please visit the OCPB website at https://www.ocpb.go.th/news_view.php?nid=15465 or contact the Dee-Delivery Complaint Center at 1166.